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frequently asked questions

shipping


Australia-wide Johjos uses Australia Post Express Post on all orders. We recommend shipping to your day (business hours) address. Johjos takes no responsibility for missing incoming deliveries. International Johjos ships worldwide with a tracking number provided upon dispatch of your order.




delivery


Please allow 4-6 weeks for delivery as our products are being made with care and love.




payment


Johjos accepts all major credit card payments via our secure ordering system, and PayPal for your convenience and peace of mind.




cancellations and returns


Please understand that each garment is made to order. We do not provide refunds for change of mind. We do offer refunds or repairs for manufacturing defects.